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Refunds and Returns Policy
At Lever-Action-Rifles.com, we are dedicated to ensuring that our customers are fully satisfied with their purchases. We understand the importance of providing a straightforward and fair returns process, especially when dealing with rare and valuable items like lever-action rifles.
Eligibility for Returns
- 30-Day Return Period: If for any reason you are not completely satisfied with your purchase, you may return the item(s) within 30 days of the delivery date, regardless of their condition.
- No Condition Restrictions: We accept returns of items in any condition. Whether the item is brand new, used, or even damaged, you can return it to us within the 30-day window.
How to Initiate a Return
- Contact Us: To start the return process, please contact our Returns Department at returns@lever-action-rifles.com with your order number and a brief explanation of why you are returning the item. This helps us improve our products and services.
- Receive Return Instructions: After contacting us, you will receive detailed instructions on how to return the item(s) to us, including the return shipping address and any necessary documentation.
- Package Your Return: Securely package the item(s) to ensure they are protected during transit. Include all original packaging, accessories, and documentation if available. If these are not available, don’t worry—just let us know.
- Ship the Item: Ship the item(s) back to us using a trackable shipping method. You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped).
Refund Process
- Refund Timing: Once we receive the returned item(s), we will process your refund within 7 business days. The refund will be issued to the original payment method used for the purchase.
- Full Refund: We provide a full refund of the purchase price, including any applicable taxes. Please note that original shipping costs are non-refundable unless the return is due to our error.
- Notification: You will receive an email confirmation once your refund has been processed.
Exchanges
- Item Exchange: If you wish to exchange your item for another, please follow the return process and then place a new order for the desired item. We do not process direct exchanges but will ensure your return and new purchase are handled efficiently.
Non-Returnable Items
- Final Sale Items: Some items may be marked as “Final Sale” on our website. These items are not eligible for return or refund. Please carefully review the product description before making a purchase.
Damaged or Defective Items
- Immediate Assistance: If your item arrives damaged or defective, please contact us immediately at returns@lever-action-rifles.com. We will work with you to resolve the issue promptly, either by offering a replacement or a full refund, including shipping costs.
Contact Us
For any questions or concerns regarding our Refunds and Returns Policy, please reach out to our customer service team at returns@lever-action-rifles.com or message us at +1 610-719-3376. We’re here to help ensure your satisfaction.